Privacy Policy — 90ph Casino

This Privacy Policy ("Policy") describes how 90ph ("we," "us," "our," or "the Platform") collects, uses, discloses, and protects the personal information of users ("you," "your," or "Player") who access and use the 90ph online casino platform located at https://90ph.app. By creating an account or using our services, you consent to the collection and use of your personal information as described in this Policy.

We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws. This Policy applies to all users of the 90ph platform, including visitors who browse the site without registering an account.

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account on 90ph, we collect personal information that you voluntarily provide to us. This information is necessary to create and maintain your account, process transactions, and comply with legal and regulatory requirements. The personal information we collect includes:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, Philippine mobile phone number, and residential address.
• Account Credentials: Username and password that you create during registration.
• Financial Information: Payment method details such as GCash account number, PayMaya account number, or bank account information (BPI, BDO, Metrobank) used for deposits and withdrawals.
• Identification Documents: Copies of government-issued identification documents (Philippine passport, driver's license, national ID, or other valid ID) submitted for identity verification and Know Your Customer (KYC) compliance.
• Communication Records: Records of your communications with our customer support team, including live chat transcripts, emails, and any other correspondence.

1.2 Information Collected Automatically

When you access and use the 90ph platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies. This information helps us understand how users interact with our platform, improve our services, and detect fraudulent or suspicious activity. Automatically collected information includes:

• Device Information: Type of device (smartphone, tablet, desktop computer), operating system (iOS, Android, Windows), browser type and version, and device identifiers.
• IP Address and Location Data: Your Internet Protocol (IP) address, which may be used to determine your approximate geographic location to ensure compliance with jurisdictional restrictions.
• Usage Data: Pages visited, games played, time spent on the platform, click patterns, navigation paths, and other behavioral data.
• Transaction History: Records of all deposits, withdrawals, wagers placed, game outcomes, bonuses claimed, and account balance changes.
• Cookies and Tracking Technologies: Small data files stored on your device that help us recognize you on return visits, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of the platform.

1.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention agencies, and regulatory authorities. This information is used to verify your identity, prevent fraud, and comply with legal obligations.

2. How We Use Your Information

90ph uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

• To create, maintain, and manage your 90ph account.
• To process your deposits, withdrawals, and other financial transactions.
• To provide access to games, live dealer tables, and other platform features.
• To communicate with you regarding your account, transactions, and platform updates.
• To provide customer support and respond to your inquiries.

2.2 Legal and Regulatory Compliance

• To verify your identity and age to ensure compliance with Philippine law requiring players to be 21 years or older.
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations as required by PAGCOR and other regulatory authorities.
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities.
• To respond to legal requests, court orders, and regulatory inquiries.
• To maintain records as required by law for audit and compliance purposes.

2.3 Platform Improvement and Analytics

• To analyze user behavior and preferences to improve the 90ph platform, enhance user experience, and develop new features.
• To conduct research and statistical analysis on platform usage, game performance, and player engagement.
• To test new features, games, and services before public release.

2.4 Marketing and Promotions

• To send you promotional offers, bonuses, newsletters, and other marketing communications related to 90ph services, provided you have consented to receive such communications.
• To personalize your experience on the platform by showing you content and offers tailored to your interests and gaming preferences.
• To notify you of new games, features, and platform updates.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by adjusting your communication preferences in your account settings. Please note that even if you opt out of marketing communications, we will still send you transactional and account-related messages that are necessary for the operation of your account.

2.5 Security and Fraud Prevention

• To monitor and analyze account activity for signs of fraudulent, suspicious, or unauthorized behavior.
• To enforce our Terms & Conditions and prevent violations such as multiple account creation, bonus abuse, and collusion.
• To protect the security and integrity of the 90ph platform and the safety of our users.

3. How We Share Your Information

90ph does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

3.1 Service Providers and Business Partners

We work with third-party service providers who assist us in operating the 90ph platform and delivering our services. These providers may have access to your personal information only to the extent necessary to perform their functions on our behalf. Service providers include:

• Payment Processors: GCash, PayMaya, and banking partners that process deposits and withdrawals.
• Identity Verification Services: Third-party providers that verify your identity and age as part of our KYC compliance procedures.
• Game Providers: Software developers and game studios that supply the games available on the 90ph platform.
• Cloud Hosting and IT Services: Providers that host our servers, databases, and technical infrastructure.
• Customer Support Tools: Platforms that enable live chat, email support, and ticketing systems.
• Analytics and Marketing Services: Tools that help us analyze user behavior, measure campaign performance, and deliver targeted advertising.

All third-party service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed. They are prohibited from using your information for their own purposes or sharing it with other parties without our authorization.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies (including PAGCOR), and courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests.
• Investigate, prevent, or take action regarding suspected illegal activities, fraud, or violations of our Terms & Conditions.
• Protect the rights, property, and safety of 90ph, our users, and the public.
• Respond to claims that content on the platform violates the rights of third parties.

3.3 Business Transfers

In the event that 90ph undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you via email or prominent notice on the platform before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

90ph takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology to prevent interception by unauthorized parties.
• Secure Storage: Personal information is stored on secure servers with restricted access. Sensitive data such as passwords are hashed and encrypted.
• Access Controls: Access to personal information is limited to authorized personnel who require it to perform their job functions. All employees and contractors are bound by confidentiality obligations.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
• Fraud Detection Systems: Automated systems monitor account activity for suspicious behavior and flag potential security threats for investigation.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk. If you suspect that your account has been compromised, please contact our support team immediately.

5. Data Retention

90ph retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status and for a period of five (5) years after account closure to comply with regulatory record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years as required by anti-money laundering and financial regulations.
• Communication Records: Retained for up to three (3) years for customer support and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, or for up to two (2) years of inactivity.

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

6. Your Rights and Choices

Under the Data Privacy Act of 2012 and other applicable laws, you have certain rights regarding your personal information. These rights include:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our support team. We will provide the information in a commonly used electronic format within thirty (30) days of your request.

6.2 Right to Rectification

If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You may update certain information directly through your account settings, or contact our support team for assistance with changes that cannot be made self-service.

6.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent and there is no other legal basis for processing. Please note that we may be required to retain certain information to comply with legal obligations, even after receiving a deletion request.

6.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may continue processing if we can demonstrate compelling legitimate grounds that override your interests.

6.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another service provider.

6.6 Right to Lodge a Complaint

If you believe that 90ph has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and ensuring compliance by personal information controllers and processors.

To exercise any of the rights described above, please contact our Data Privacy Officer using the contact details provided in Section 10 of this Policy. We will respond to all legitimate requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

90ph uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function properly. These cookies enable core features such as account login, session management, and security. They cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: Collect information about how users interact with the platform, including pages visited, time spent, and errors encountered. This data helps us improve platform performance and user experience.
• Functional Cookies: Remember your preferences and settings, such as language preferences, game settings, and display options, to provide a more personalized experience.
• Marketing and Targeting Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies track your browsing activity across sessions.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please be aware that disabling certain cookies may affect the functionality of the 90ph platform and your ability to access certain features. For more information on managing cookies, refer to your browser's help documentation.

8. Children's Privacy

The 90ph platform is strictly intended for adults who are twenty-one (21) years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child has registered an account on 90ph or provided us with personal information, please contact our support team immediately so we can investigate and take appropriate action.

9. Changes to This Privacy Policy

90ph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this Policy, we will notify registered users via email or through a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of the 90ph platform after any changes to this Policy constitutes your acceptance of the revised terms.

10. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our designated Data Privacy Officer:

Data Privacy Officer — 90ph
Email: [email protected]
Support Email: [email protected]
Live Chat: Available 24/7 through your account dashboard after logging in

We are committed to resolving all privacy-related inquiries promptly and transparently. Our Data Privacy Officer will acknowledge your request within five (5) business days and provide a full response within thirty (30) days.